Free e-Book: Creating Process Policy Maps: Optimize Internal Processes, the Supply Chain, and Business Performance, June 2009.

For lean, Six Sigma, and other continuous improvement practitioners. Process Policy Maps provide an integrated visual definition of all operations, products, workflows, and resources in a Strategic Business Unit (SBU). This comprehensive manual creates a layered definition of the whole SBU without sacrificing any of the details for internal operations and the supply chain.

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